Your Privacy Matters
at uubt

This Privacy Policy ("Policy") is published by uubt ("uubt", "we", "us", "our"), the operator of the online betting and casino platform accessible at uubt.io ("the Platform"). This Policy explains what personal data we collect from you when you use our Platform, how we use that data, with whom we share it, how long we retain it, and what rights you have in relation to it.

By registering an account, accessing the Platform, or otherwise interacting with our services, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, please do not use the Platform.

This Policy should be read together with our Terms & Conditions, which govern the overall legal relationship between you and uubt. In the event of a conflict between this Policy and the Terms & Conditions on a privacy-related matter, this Policy shall take precedence.

uubt collects the following categories of personal data:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data unless specifically required for identity verification and only with your explicit consent.

uubt collects personal data through the following means:

• Direct interactions: When you register an account, complete identity verification, make deposits or withdrawals, contact customer support, or otherwise communicate with us, you provide personal data directly to uubt.
• Automated technologies: As you navigate and use the Platform, we automatically collect Technical Data and Usage Data via cookies, server logs, web beacons, and similar tracking technologies. See Section 7 for full details on cookies.
• Third-party sources: We may receive data about you from identity verification agencies, payment processors (such as bKash, Nagad, and Rocket), fraud prevention services, and other third parties where permitted by applicable law. This data is used to supplement the information you have provided directly in order to verify your identity or assess risk.
• Publicly available sources: In certain circumstances, we may collect data from publicly available sources such as company registers or publicly accessible social media profiles, solely for the purpose of verifying information you have provided or fulfilling our legal obligations.

uubt uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your uubt account, including processing your registration, verifying your identity, and managing your account settings.
• Service delivery: To provide you with access to betting markets, live casino games, slots, fishing games, and all other features of the Platform.
• Payment processing: To process deposits, withdrawals, and refunds via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, Mastercard, and other supported payment methods.
• Legal compliance: To comply with our legal obligations, including anti-money laundering (AML) requirements, know your customer (KYC) regulations, and any reporting obligations to competent authorities.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, collusion, money laundering, and any other prohibited conduct as set out in our Terms & Conditions.
• Responsible gaming: To monitor player behaviour, identify indicators of problem gambling, and apply responsible gaming tools such as deposit limits, session controls, and self-exclusion in accordance with our Responsible Gaming policy.
• Customer support: To respond to your enquiries, complaints, and support requests in a timely and effective manner.
• Communications: To send you service-related notifications, account updates, security alerts, and — where you have consented — promotional communications about uubt offers and bonuses.
• Platform improvement: To analyse usage patterns, test new features, and improve the overall performance and user experience of the Platform.
• Dispute resolution: To investigate and resolve disputes regarding bet settlements, account activity, or any other matter arising between you and uubt.

We will not use your personal data for any purpose that is incompatible with the purposes set out above without first obtaining your consent or identifying a separate lawful basis for doing so.

uubt processes your personal data on the following legal bases:

• Contractual necessity: Processing that is necessary to perform the contract between you and uubt — i.e., to provide you with our betting and gaming services as described in the Terms & Conditions. This includes account registration, payment processing, and service delivery.
• Legal obligation: Processing that is required to comply with applicable laws and regulations, including AML/KYC obligations, tax reporting requirements, and any directives from competent authorities.
• Legitimate interests: Processing that is necessary for our legitimate business interests, provided those interests are not overridden by your data protection rights. This includes fraud prevention, security monitoring, Platform analytics, and responsible gaming monitoring.
• Consent: Where we rely on your consent as the legal basis for processing — for example, sending you promotional communications — you have the right to withdraw that consent at any time by contacting support or updating your account preferences.

uubt does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your data with the following categories of recipients only where necessary and only to the extent required:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, Mastercard, and other payment processors require transaction data to process your deposits and withdrawals.
• Identity verification and KYC providers: Third-party agencies that assist us in verifying your identity and age, and in conducting AML/KYC checks as required by applicable law.
• Fraud prevention agencies: Agencies and databases used to detect and prevent fraudulent activity, money laundering, and other prohibited conduct across the online gaming industry.
• Game content providers: Providers such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi may receive session and technical data necessary to operate their games within our Platform. These providers operate under their own privacy policies and data processing agreements.
• IT and infrastructure providers: Cloud hosting, data storage, and cybersecurity providers that support the operation of the Platform under strict data processing agreements that prohibit independent use of your data.
• Legal and regulatory authorities: Competent governmental bodies, law enforcement agencies, courts, and regulatory authorities where we are required by law or legally compelled to disclose your data, or where such disclosure is necessary to protect the rights and safety of uubt, its players, or third parties.
• Professional advisers: Lawyers, accountants, auditors, and insurers who provide professional services to uubt, bound by confidentiality obligations.

All third parties with whom we share personal data are required to maintain appropriate technical and organisational security measures and to use your data only for the specific, limited purposes for which it was shared.

uubt uses cookies and similar tracking technologies to operate the Platform, improve the user experience, ensure security, and analyse usage patterns. A cookie is a small text file placed on your device when you visit the Platform. Cookies allow us to recognise your device on return visits and to personalise your experience.

We use the following categories of cookies:

• Strictly necessary cookies: These are essential for the Platform to function correctly. They include session cookies that keep you logged in, security tokens, and load-balancing cookies. These cannot be disabled without preventing you from using the Platform.
• Functional cookies: These remember your preferences — such as your preferred language and display settings — to provide a more personalised experience on return visits.
• Analytical / performance cookies: These collect aggregated, anonymised data about how players use the Platform — for example, which pages are visited most frequently and whether error messages are encountered. This data helps us improve Platform performance.
• Security and fraud-prevention cookies: These help us detect and prevent fraudulent activity and ensure the Platform is not misused by bots or automated tools.

You may control and manage cookie preferences through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or be alerted when new cookies are set. Please note that disabling strictly necessary cookies may prevent you from accessing certain features of the Platform, including your account.

uubt retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting obligations. The following general retention periods apply:

Where data is subject to a legal hold — for example, in connection with an ongoing investigation, litigation, or regulatory inquiry — it will be retained for the duration of that hold regardless of the standard retention period. Upon expiry of the applicable retention period and the absence of any legal hold, data is securely deleted or irreversibly anonymised.

uubt implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include but are not limited to:

• 256-bit SSL/TLS encryption applied across all Platform pages and data transmissions.
• Password hashing using strong one-way cryptographic algorithms — uubt employees cannot view your plain-text password.
• Access controls: Personal data is accessible only to authorised personnel who require it for legitimate operational purposes. Access is managed on a strict need-to-know basis.
• Intrusion detection systems and continuous security monitoring to identify and respond to threats in real time.
• Regular security audits and penetration testing by qualified security professionals.
• Secure data centres with physical access controls, environmental safeguards, and redundant infrastructure.

While uubt takes every reasonable precaution to protect your data, no system connected to the internet can be guaranteed to be completely impenetrable. You are responsible for maintaining the confidentiality of your account credentials. If you believe your account has been compromised, contact us immediately at support@uubt.io.

As a uubt player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at support@uubt.io with your registered username and a description of your request. We will respond within 30 calendar days of receiving your request.

• Right of access: You may request a copy of all personal data we hold about you, along with information about how it is being processed.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected or updated without undue delay.
• Right to erasure ("right to be forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. Note that this right is subject to our legal retention obligations — we cannot delete data we are legally required to retain.
• Right to restrict processing: You may request that we temporarily restrict the processing of your data in certain circumstances — for example, while the accuracy of your data is being verified following a rectification request.
• Right to data portability: Where processing is based on your consent or contractual necessity and carried out by automated means, you may request that your data be provided to you in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing based on our legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

The uubt Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. If you are under 21 years of age, you must not use the Platform or provide any personal data to uubt.

If uubt discovers or has reasonable grounds to believe that a user is under the age of 21, the account will be closed immediately, all associated data will be deleted (subject to any legal retention obligations), and any deposited funds will be returned to the originating payment method after deducting any bonuses received.

If you are a parent or guardian and believe that a minor may have registered on the Platform, please contact our support team immediately at support@uubt.io. We take underage access extremely seriously and will act promptly on any such report.

The uubt Platform may contain references to game providers and payment partners whose services are integrated into the Platform. While uubt takes care in selecting its partners, we are not responsible for the privacy practices or data handling policies of third-party game providers such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, or Ezugi, or of payment processors such as bKash, Nagad, and Rocket.

Each such third party operates under its own privacy policy, and we encourage you to review those policies before engaging directly with those services outside of the uubt Platform. uubt does not endorse and is not responsible for the content, policies, or practices of any third-party service provider.

Where game content is delivered within an embedded frame or integrated environment on the uubt Platform, the relevant game provider may independently collect certain technical data such as session identifiers and device information. Such data collection is governed by the provider's own privacy policy. uubt ensures that all game content partners operate under data processing agreements that restrict their use of player data to the sole purpose of delivering the game service.

uubt reserves the right to update or modify this Privacy Policy at any time. When we make material changes to this Policy, we will notify registered players via the email address associated with their account and/or by posting a prominent notice on the Platform prior to the change taking effect. The "Last Updated" date at the top of this Policy will be revised accordingly.

Your continued use of the Platform following notification of any changes constitutes your acceptance of the revised Policy. If you do not agree with the changes, you must discontinue use of the Platform and may request account closure by contacting our support team.

We recommend that you review this Policy periodically to stay informed about how uubt protects your personal data. Previous versions of this Policy are available on request from our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which uubt handles your personal data, please contact our Data Protection team using the details below. We are committed to resolving all privacy-related enquiries promptly and transparently.

• Email: support@uubt.io (plain text — not a clickable link)
• Support hours: 24 hours a day, 7 days a week, operating on Bangladesh Standard Time (BST, UTC+6)
• Response time: We aim to acknowledge all privacy enquiries within 48 hours and to provide a full response within 30 calendar days.
• Language: All privacy communications are handled in English.

When contacting us regarding a data subject rights request, please include your registered username, the email address associated with your account, and a clear description of your request. We may ask for additional identity verification before processing your request in order to protect the privacy of all players.